Reports To:   Director, Emergency Shelter Services
Location:      Shelter 

Provide in person / hotline counseling to client families.  Assist in identifying needs, offer appropriate information regarding resources, and assist in developing a service delivery plan.  Advocate for clients in obtaining community services.  Establish referral relationships with other agencies to facilitate services. 

Other duties include but not limited to:

• Assist client in identifying needs, offer appropriate information regarding resources, and assist in developing a service delivery plan.
• Act as a liaison with community agencies to promote appropriate service delivery to client families.
• Establish referral relationship with other agencies to facilitate services.
• Advocate for clients in obtaining community services.
• Provide counseling services to clients, including individual, group and family.

• Maintain current professional knowledge of domestic violence and crises theory, including assessment of danger and resources of direct solution.
• Assure that client records are accurate and current. Assist in providing all reports and/or statistical information required by the Director, Emergency Shelter Services or Executive Program Director.
• Attend required case conference/staff meetings.
• Participate in in-services, training programs, community education activities and any other continuing education sessions.
• Perform other duties, as assigned.