Program Director, Emergency Shelter Services

Other duties include but not limited to:

• Monitor and evaluate the effectiveness of counseling services, assessments and case management being provided to clients of the ESS Program.
• Provide training to all program staff on the issues of domestic violence and monitor on a regular basis to ensure staff maintains professional knowledge which is current and compatible with agency philosophy and policy.
• Provide case management training to program staff with emphasis on goal planning, advocacy for clients, adequate referral and resource information and effective individual counseling with victims of domestic violence.
• Monitor hotline calls for quality and effectiveness.  Provide critical feedback to staff regarding the strengths and areas to improve response where indicated.
• Assist program staff with problem solving and intervention choices as needed.
• Provide on call coverage which includes assuming pager/cell phone responsibility.
• Facilitate weekly case staffing with the ESS staff and monitor the effectiveness of clinical services being provided.
• Supervise interns participating in the ESS program and provide evaluation to the field placement advisor.
• Provide training for documentation in client file.  Develop a system for the regular review of client files for appropriateness and for completion at closing.
• Develop programming for the shelter.  This may include activities, groups and training which will enhance the skills needed for effective client services.
• Schedule attendance in agency training for emergency shelter staff.  Coordinate and schedule staff training which will enhance the skills needed for effective client services.
• Participate in agency volunteer training.
• Attend all mandatory agency functions including but not limited to The Family Place annual meeting, new board orientation and volunteer training.
• Collaborate with children's staff regarding parent/child issues of clients in the residential programs.
• Maintain working schedule as required by the program with adequate flexibility.
• Train and monitor ESS staff in the area of support group technique and protocol.  Evaluate the quality of groups being provided to ESS clients.
• Provide individual crisis counseling for ESS clients as needed.
• Implement training for ESS staff.  Coordinate and schedule staff training which will enhance the skills needed for effective client services.
• Train new staff members, interns and volunteers for effective delivery of crisis hotline.  Focus on the areas of crisis intervention techniques and evaluation of client eligibility and assessment.
• Train new staff members, interns and volunteers for effective case management for ESS clients.
• Become familiar with all current interventions, programs and services being provided to victims of domestic violence.
• Participate in community speaking engagements and training when needed.
• Participate in in-service training program and workshops as indicated.
• Conduct personnel evaluations for all ESS employees.
• Facilitate weekly staff meetings for ESS employees.
• Implement and maintain quarterly assurance system to monitor grant compliance and program standards.
• Develop resources and networks which will benefit and enhance services to women and children in the ESS program.
• Assist Executive Program Director as needed.

Requirements:

• Master's Degree in Social Work, Psychology or Counseling with a current LMSW or LPC.
• 3+ Years clinical experience, preferably working with victims of domestic violence.
• 2+ Years experience in program management supervision.
• Counseling and group experience essential.
• Excellent leadership and communication skills.